Engage

Novant Health UVA Health System Team Member Newsletter
  
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Are you ready for some football?

Wednesday, August 29, 2018 (54 reads)

It's that time of year again. High school, college and professional teams are preparing for the season, and so is the NH UVA team. Our 2018 One Ask Survey opens Tuesday, Sept. 4 and we want to hear your voice! We’ll use a football theme to track our progress on a goal of 85 percent participation – and if any facility or entity meets that goal, you’ll be invited to attend a special tailgate celebration. Throughout the three week survey, you will be eligible to win prizes each week for your participation. Tickets for the opening “game” will be coming to you soon.

The One Ask survey collects your thoughts on how well you connect with your team, your leader and to the mission, vision and values of our organization. It helps us know where we’re doing well, and where we need to focus to improve on team member engagement.

      

Financial check-in

Wednesday, August 29, 2018 (57 reads)

The summer months are typically tough financially for our system. Patients and providers take vacations, which impacts volumes. However, we’ve managed to get past those challenging months still exceeding budgeted expectations. July YTD financial statements show our performance is slightly ahead of budget and significantly improved upon 2017’s performance for the first seven months of the year. Volumes through July have generally been positive. Discharges are up 2 percent over prior year overall, with Haymarket Medical Center up an impressive 27 percent. Surgeries at the three acute care hospitals are up 6 percent over prior year and deliveries are up 2 percent over prior year. While the ER at Haymarket is showing growth in visits over prior year, total ER visits are down 2 percent. The cath lab at Prince William continues to grow at an incredible pace, up 21 percent over prior year. 

Operating income is 7 percent better than budgeted overall. Entities that are exceeding budget are Haymarket Medical Center, Novant Health UVA Health System Culpeper Medical Center, the Cancer Center and the Imaging Center. Special recognition to the Cancer Center as it is exceeding budget by 106 percent through July. Prince William Medical Center, The Ambulatory Surgery Centers (ASCs) and Novant Medical Group (NMG) are behind budget through seven months. With summer behind us, we can expect volumes to start to increase as they traditionally do.  We need to be ready for volume increases and continue to meet our financial targets.

      

One Ask Survey

Wednesday, August 29, 2018 (59 reads)

Our people credo states “We are an inclusive team of purpose-driven people inspired and united by our passion to care for each other, our patients and our communities.” 

We know that higher levels of team member and provider engagement lead to improved outcomes in patient safety, clinical outcomes, turnover and growth. Once a year, our organization conducts a formal engagement survey to better understand ways we can support you and create a world-class work environment. The team member and provider ‘One Ask’ survey opens Sept. 4 and remains open for three weeks. Stay tuned for information about our NH UVA football-themed kick-off event at each facility to celebrate the launch of the survey.

      

Type R: Transformative Resilience for Thriving in a Turbulent World

Wednesday, July 25, 2018 (146 reads)

From this year’s Novant Health reads selection, Type R: Transformative Resilience for Thriving in a Turbulent World, one story really stuck out to me. The section is titled “The Power of Positive Emotions” and the story goes like this:

“In a famous Native American story, an old Cherokee tells his grandson that inside all people a battle rages between two wolves. One wolf is negativity: anger, sadness, stress, envy, greed, fear arrogance, guild, shame and hate. The other is positivity: joy, gratitude, hope, compassion, faith and, above all, love. The grandson thinks about this for a moment then asks, ‘Well, which wolf wins?’ The grandfather replies, ‘The one you feed.’”

If you don’t have a copy of the book, please request one from your leader! With the enormous amount of change in the industry and in our own system, the topic is timely for all of us.

      

Promoting quiet for patient care and engagement

Wednesday, July 25, 2018 (156 reads)

Written by Michelle Strider, director of clinical improvement, Novant Health UVA Health System

Hospitals can be noisy. Because of the work we do in hospitals, keeping a quiet environment is challenging. Hospitals are full of patients who need assistance 24 hours a day, seven days a week. Patients are admitted and discharged throughout the day, vitals are taken, blood is drawn, rooms are cleaned, beds are changed, tests are performed, overhead pages are called, monitors alarm, call bells ring, and voices carry. All of these factors contribute to a noisy environment for patients and team members.

A calm and quiet hospital environment is critical in achieving good clinical outcomes. Noise is a stressor for patients and is proven to be detrimental to their healing. Noisy hospital environments can cause sleep deprivation, increase stress levels and even decrease our patients' overall perception of their hospital stay. Research shows that the combined “clean and quiet environment” composites are among the hardest to improve. Review of our HCAHPS scoring for the past 12 months shows us that the percentage of patients who rated our facilities as ALWAYS for the “quiet at night” measurement was: PWMC with 52.4 percent; HAMC with 71.1 percent; and CPMC with 58.3 percent. In other words, our patients are telling us that noise is a big issue for them.