Financial navigators
It is important to speak with a navigator before you receive treatment, and getting access to our financial navigator services is quick and convenient. One of our financial navigators will ask you about your insurance and the medical procedure you are considering, and then provide you with an estimate of the procedure’s cost as well as payment options. The best way to understand what you will pay for care is to work with your insurer and with our dedicated financial navigator team. We offer financial counseling for all patients, and our team is here to support you and help you make the most informed healthcare choices possible.
To access a financial navigator please call 703-369-8020 (or call 540-829-4320 for Culpeper), Monday through Friday, 8 a.m. to 5 p.m. Voicemail is available for after-hours or weekend calls.
Health insurance coverage
Prior to your hospital visit, familiarize yourself with the terms of your health insurance coverage. This will help you understand the bills you receive for your care and treatment.
Please bring a copy of your insurance card/information to the hospital when you are admitted, if you have coverage. Deductibles and/or copay amounts are expected at the time of service. Based on the extent of your coverage and deductible amounts, you will be asked to pay a deposit. You will also be asked to assign benefits from your insurance company directly to the hospital.
Medicare
If you are covered by Medicare, please bring a copy of your Medicare card so we can verify your eligibility and process your claim. Copayments and deductible amounts are the patient's responsibility. It is important to note that Medicare excludes payment for certain items and procedures, such as personal comfort items, cosmetic surgery, hearing evaluations, some oral surgery procedures, dental care, routine foot care and more.
Medicaid
If you are covered by Medicaid, please bring a copy of your Medicaid card with you. Medicaid has certain items and procedures that are not covered under its program.
HMO/PPO
If you are covered under an HMO (Health Maintenance Organization) or a PPO (Preferred Provider Organization), there may be special requirements for coverage, such as a second surgical opinion or pre-certification for a certain test or procedure. It is important that you make sure the requirements have been met, or your plan can deny payment, leaving you responsible for payment of those costs. If your physician does not participate in your healthcare plan, services rendered may not be covered by your insurance.
Financial assistance program »
Patients who have no insurance coverage will automatically receive a 55 percent discount at the time of service. This discount is granted prior to any payment arrangements and/or financial assistance you may be qualified to receive. This discount will be credited to your account upon receipt of payment in full. If you do not have insurance coverage, you will be asked to pay your account in full unless prior arrangements are made. The hospital accepts MasterCard, Visa and Discover card.