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Haymarket Medical Center

Helping you with your billing and insurance needs

Understanding your healthcare bill can seem confusing sometimes, but we are here to help. UVA Health Haymarket Medical Center wants to ensure that you are knowledgeable and informed when it comes to understanding your billing and insurance responsibilities.

For questions regarding your bill or insurance, please contact a financial counselor at 703-369-8020.

Your hospital bill will include the following information:

  • Fees for diagnostic laboratory and imaging tests
  • Special treatments
  • Supplies and equipment
  • Operating and recovery room care
  • Dietary supplements
  • Medications

Note that your hospital bill may not include fees from your attending doctor, medical consultant fees or services of contract physicians including imaging, anesthesiology, psychiatry and pathology.

Paying your medical bill

On November 1, 2022, UVA Health will launch a new billing system for UVA Health Prince William Medical Center, UVA Health Haymarket Medical Center, and associated provider practices.

What you need to know:

Medical bills for care you received before November 1, 2022 can't be paid via your UVA Health MyChart account. You should pay this bill in your Novant Health MyChart account.

Medical bills for care you received on or after November 1, 2022 can be paid from your UVA Health MyChart account.

During this transition, you may receive bills from both UVA Health and Novant Health. Novant Health bills will be for services given before November 1, 2022. UVA Health bills will be for services given on or after November 1, 2022.

Note: You must pay both bills. They are not duplicates. 

For more information about this update, please visit www.uvahealth.com/billpaychanges.

Not interested in signing up for MyChart? You now have the option to pay as a guest.

Pay as guest

You may pay using your guarantor account number and last name.

Cost estimates and financial navigator services

Haymarket Medical Center offers free financial navigator services to help estimate insurance coverage and out-of-pocket expenses for a wide range of medical and surgical procedures – including imaging. Call 703-369-8020, Monday through Friday, from 8 a.m. to 5 p.m. for help calculating your hospital medical costs.

Expenses not covered by insurance

Deductibles, co-insurance and other charges not covered by your health insurance will be requested at the time you are registered. A deposit on such charges may be requested prior to your discharge from the hospital. (If you provide accurate secondary insurance information, you will not be requested to pay these charges.) If you are unable to pay such charges at that time, payment arrangements must be made through one of our financial counselors. The hospital will accept cash, personal or traveler's checks, and most major credit cards. Our financial navigators will be happy to answer any questions you may have concerning payment.

If you request a private room and there is no documented medical need, most insurance carriers will not cover this charge. You will be required to make a deposit for the difference between the private and semi-private rates three days in advance or at the time of discharge.

Unpaid bills

Payment for services rendered is the primary source of operating income for the medical center; therefore, we cannot afford to extend unlimited credit and must require timely payment of bills.

Unfortunately, we have to take collection action on unpaid accounts. Following the recommendations here will alleviate the need for such action. We appreciate your following the payment guidelines regarding your specific insurance coverage. Your support in ensuring reimbursement for medical bills will enable us to continue meeting the healthcare needs of our community.

Self-pay patients

For your convenience, we accept most forms of payment including cash, checks, Visa, MasterCard, American Express and Discover credit cards. All patients are eligible for an individual payment plan based on the amount due and the patient's financial status, with terms extending up to five years.

If you are a self-pay patient, certain deposits may be required before your procedures. These services include:

  • Inpatient services - For elective, non-emergency procedures, a $1,000 deposit will be requested when you register.
  • Outpatient services - Payment in full will be requested when services are rendered.
  • Emergency care - A $180 deposit will be requested at the time of discharge.
  • Outpatient surgery - A minimum deposit of $1,000 will be required at the time of registration with an acceptable payment arrangement.
  • Physical therapy and rehabilitation services - A deposit of $100 will be requested at the time of registration.

Payment will be accepted in the form of cash, check or major credit card. If you are unable to pay, contact our financial counselors to make acceptable payment arrangements. Elective, non-emergency procedures may need to be rescheduled if financial arrangements cannot be made.

Financial assistance program

Financial assistance plans for the uninsured
Learn how we make healthcare more affordable

We also provide the following financial assistance plans:

  • Self-pay uninsured discount plan - Our self-pay discount is 55 percent off gross charges. If a balance is remaining on the account, your financial navigator will collect a down payment and set up a payment plan for the remaining balance. Payment plans will not be effective until the initial payment is received.
  • Exhausted policy limits - Patients who have exhausted insurance policy limits are eligible for our financial assistance plan.
  • Eligibility and elective services - Discounts for underinsured, health savings accounts, co-pays and deductibles are not eligible. Patients who desire elective services but are uninsured or have a large insurance deductible will be referred to a financial navigator to discuss financial arrangements. To be considered for a discount under the financial aid policy, an uninsured person must cooperate with the hospital to provide information and documentation necessary to determine eligibility or they may be subject to normal collection practices. All required documentation must be provided within 30 days of application for financial assistance.
  • Ensure fair billing and collection practices - We ensure that the collections of patient accounts are pursued fairly and consistently reflect the public's high expectation of hospitals. The hospital defines the standards and scope of practices used by outside collection agencies acting on its behalf. Accounts assigned to a collection agency and later found to meet financial aid criteria may be returned to the hospital and considered as financial aid with no negative impact on the patient. Financial aid application approval is retrospectively valid for six months.

For more information about our financial assistance program, please call 703-369-8020.

Blue Cross plans / commercial and indemnity plans

Individual health insurance plans may differ in the benefits and coverage they provide. Present your insurance identification card when you register.

  • Inpatient services - Payment of policy deductibles, co-payments or any additional, non-covered charges will be required at admission. Emergency / urgent admissions will require a deposit prior to discharge.
  • Outpatient services (includes same-day surgery) - When you register, a deposit will be required for policy deductibles or co-payments.
  • Emergency services - To cover deductibles and co-insurance, a deposit will be requested at the time of discharge.

Managed care / HMO / PPO plans

Individual health insurance companies provide different coverage and benefits. Present your identification card when you register.

  • Referral inpatient services - Payment of policy deductibles or co-payments will be requested at the time of registration. Emergency / urgent admissions require a deposit on non-covered charges, deductibles or co-insurance prior to discharge.
  • Outpatient services (includes same-day surgery) - When you register, a deposit will be requested for policy deductible or co-payments.
  • Emergency services - To cover deductibles and co-insurance, a deposit will be requested at the time of discharge.

Medicare and Medicaid

If you have Medicare, receive inpatient services and have not been admitted to the hospital in the past 60 days, the current year's deductible will be requested at the time of admission if no secondary insurance is in effect. A deposit will be requested at the time of discharge to cover all deductibles and co-insurance after you have received emergency services.

If you have Medicaid, present your card when your register. If you do not, you will be registered as a self-pay patient until you furnish the appropriate information.

Automobile accident billing

We want to ensure that you receive the best possible care for emergency services. In the event of an automobile accident, we will send the bill for medical services to the patient or guarantor. We request that you provide all necessary information to the appropriate automobile insurance carrier for payment. While you await reimbursement, the hospital requests that you speak with one of our financial counselors at 703-369-8020 to make suitable payment arrangements.

Workers' compensation

In the event of a work-related accident, the hospital will submit your bill for confirmed and authorized workers' compensation-covered injuries to the appropriate workers' compensation insurance carrier. If your injury is not confirmed and authorized by workers' compensation, the hospital will accept information and bill your commercial carrier approximately three to five days after your visit.

If you have any questions regarding your bill or health insurance, contact a financial counselor at 703-369-8020.

Novant Health UVA Health System standard charges

In compliance with Fiscal Year 2019 Medicare Hospital Inpatient Prospective Payment System (IPPS) and Long-Term Acute Care Hospital (LTCH) Prospective Payment System Final Rule (CMS-1694-F), Novant Health UVA Health System provides a list of all standard hospital charges. The prices listed are Novant Health UVA Health System hospital charges only and do not include any physician fees or other non-hospital facility charges. Charges do not reflect out-of-pocket healthcare costs determined by individual health plan design, deductibles, co-insurance, and out of pocket maximum amounts.

Haymarket Medical Center standard charges

Updated on November 11, 2021.