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Medical record fees for patients

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For all patient and patient directed fees, an invoice is sent directly to the patient. Pre-payment is requested prior to releasing medical records. There is no charge if you request that we forward your medical records to another healthcare provider.

* Rates represent flat rates. Additional charges may apply for rush shipping.

**Option only available for patient directed requests. Applies when the patient requests that Novant Health forward their health information to a third party.

***Option only available for records created in a video format such as procedures utilizing a scope/camera.


Save money by requesting an abstract option

For a more affordable print option, consider requesting an abstract of health information. The abstract provides the most vital details to reduce the page count of a request. An abstract may consist of:

  • Patient demographics
  • Coding summary report
  • Discharge summary
  • Clinic progress notes
  • Consultations
  • ER notes
  • Final diagnosis
  • History and physical
  • Orders and Results

VA paper delivery


1- 50 pages
51+ pages
Supplies & postage
Labor <200 pages
Labor >201 pages

$0.35/page
$0.25/page
$1.61*
$1.92*
$4.00*

 Digital delivery

Digital delivery


MyChart portal
Secure email
CD/DVD
Third party portal*
Novant Health Link*
Video***

$0.00
$3.50*
$6.50*
$6.50**
$6.50**
$6.50**