Third parties requesting medical records

What third party representatives need to know

For a copy of medical records or other protected health information on behalf of a Novant Health UVA Health System patient, please submit a HIPAA compliant patient authorization or complete the Authorization to Disclose Protected Health or Billing Information form. Please submit this completed form to Novant Health Enterprise Release of Information by faxing it to 704-316-9556 or email your request to Since the request is not being made directly by the patient, but by a representative, the Patient Right of Access rules do not apply.

For additional information please call the Novant Health Enterprise Release of Information Department at 1-844-763-9163.