On July 1, 2021, Novant Health UVA Health System became part of UVA Health. Learn more »

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Patient information

Taking your healthcare further

We want your stay at our Novant Health UVA Health System medical centers to be as comfortable and easy as possible. When you arrive at one of our facilities, the first thing you will need to do is visit our registration department. Our team of staff members will help you complete the necessary paperwork and answer any questions you may have about your stay.

To learn more about patients and visitors services please contact one of our facilities or download our patient guide:

  • Novant Health UVA Health System Culpeper Medical Center: 540-829-4100
  • Novant Health UVA Health System Haymarket Medical Center: 571-284-1000
  • Novant Health UVA Health System Prince William Medical Center: 703-369-8000

Patient Guide

Manual del Paciente

To file a grievance or report a patient safety event, you may contact the following organizations directly:

The Joint Commission
Online at: https://www.jointcommission.org/

By mail to: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181

By fax to: 1.630.792.5636

Virginia Department of Health Office of Licensure and Certification 

By mail to: VDH Office of Licensure and Certification, ATTN: Complaint Unit, 9960 Mayland Drive, Suite 401, Henrico, VA 23233-1463

By phone: 1.800.955.1819 (Toll Free) or 804.367.2106 (Metro Richmond area

By fax: 1.804.527.4503

By email: [email protected]

When you arrive at the hospital

Please bring your insurance card, a list of current medications and any medical records your doctor may need. Medications from home should not be brought to the hospital.

Be sure to leave any valuables at home. Even though our hospital professionals take every reasonable precaution with personal belongings, we cannot be responsible for lost or damaged items.

Patient meals

At our Prince William Medical Center and Haymarket Medical Center, we offer patient meals through a partnership with Morrison Healthcare Food Services.

We have created the Great Living Menu. This program helps patients discover that eating healthy can also be delicious. We use fresh, wholesome ingredients that treat your taste buds and your body. We even take it a step further by teaching patients how to eat healthy when they go home.

Our food services are available through our Catering to You system or our Dining on Call system. With Catering to You, we provide personal, restaurant-style service, with a nutrition expert discussing the menu choices and taking the patient's order. With Dining on Call, patients can order their meals when they are ready to eat, and our friendly, professional staff will deliver within 45 minutes.

Human trafficking

Victims of human trafficking are protected under both United States and Virginia Law. If you or someone you know is being forced to engage in any activity and cannot leave, whether it is commercial sex, housework, farm work, or any other activity - call the trafficking hotline at 888-373-7888 to access help and services.

Safe infant surrender

All Novant Health UVA Health System acute care locations are considered Safe Haven facilities by Virginia Law, which allows an overwhelmed parent to anonymously, legally and safely surrender a newborn to a responsible adult.

Designated support persons for persons with disabilities

In accordance with Virginia House Bill 2162 , a person with a disability who requires assistance has the right to identify a “designated support person” to accompany them during their admission to a Novant Health UVA Health System facility. If care lasts longer than 24 hours, the patient may designate more than one designated support person.