Patient bill of rights

Your rights and responsibilities as a patient

You have the following rights. If someone is helping you make healthcare decisions, he or she may exercise these rights for you.

View the patient bill of rights statement for your medical center:

For comments, complaints, grievances or to report safety concerns, you may contact your nearest Novant Health UVA Health System location or call toll-free 1-888-648-7999. After normal business hours, please leave a message and someone will return your call the next business day. You also may lodge a grievance directly with the following:

Virginia Department of Health
The Office of Licensure and Certification
9960 Mayland Dr., Suite 401
Richmond, VA 23233-1463
Toll Free: 800-955-1819
Local: 804-367-2106
via email at OLC-Complaints@vdh.virginia.gov

The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
800-994-6610

Department of Health & Human Services Office for Civil Rights
Region III office serving Virginia

Barbara Holland, Regional Manager
Office for Civil Rights
U.S. Department of Health and Human Services
150 S. Independence Mall West
Suite 372, Public Ledger Building
Philadelphia, PA 19106-9111
Phone: 800-368-1019
TDD: 800-537-7697