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Virtual care

Connect with your doctor without leaving home

Novant Health UVA Health System provides easy and convenient ways to connect with your provider through online services to receive minor diagnoses, prescriptions and professional advice from your care provider. Your team of expert clinicians is here to care for you safely, from the comfort of home. We are all in this together.

Which option is right for me?

You can schedule a future video visit or fill out a comprehensive e-visit questionnaire by logging on to your MyChart account. If you are new to Novant Health UVA Health System, you can still create a MyChart account and receive virtual care from our providers.

Insurance coverage for our virtual care visits vary based on your plan and benefit structure. During the current state of emergency, coverage is being extended and upfront payments are waived until further notice.

E-Visits

Describe your symptoms and medical history on our comprehensive electronic questionnaire. A Novant Health UVA Health System provider will receive it and use it to diagnose your condition.

What do I need?

A smartphone, tablet or computer and a MyChart account

How long does it take?

A provider should respond within one business day

Able to give prescription?

Yes

Learn more Get started

Scheduled video visits

Get help for a minor illness from home by talking with your doctor or another Novant Health UVA Health System provider.

What do I need?

A computer, smartphone or tablet and a MyChart account

How long does it take?

15-20 minutes per appointment

Able to give prescription?

Yes

Who will I see?

Your doctor, depending on availability

When will my visit be?

At a time that you schedule

Learn more Get started

New to Novant Health UVA Health System?

Sign up for MyChart Find a doctor

Need virtual care support?

Get support now

How to begin an e-visit through MyChart


1. Log into your MyChart account.
2. Click on "Begin an e-visit" (desktop), or "E-visit" (mobile).
3. Accept the terms and conditions.
4. Fill out the questionnaire.

How to begin a scheduled video visit through MyChart


1. Fifteen minutes before your appointment, log into your MyChart account.
2. Click "Appointments," then "Upcoming appointments."
3. Select your video appointment.
4. When you receive an email, the provider is ready to see you.
5. Click "Begin video visit" when you are ready.