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Your New UVA Health MyChart Account FAQs

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Your New UVA Health MyChart Account

UVA Health Frequently Asked Questions | Your New UVA Health MyChart Account

On November 2, 2022, patients of UVA Health Haymarket Medical Center, UVA Health Prince William Medical Center, or associated medical clinics and outpatient facilities will receive a UVA Health MyChart account. Going forward, this will serve as the patient portal to help you manage important aspects of your care through UVA Health.

1. What is MyChart?

MyChart is a free, electronic health records portal that puts all your health information into one convenient place to help you manage your health information, including:

2. Why am I receiving a new UVA Health MyChart Account?

On July 1, 2021, UVA Health Haymarket Medical Center, UVA Health Prince William Medical Center, associated medical clinics and outpatient facilities became fully owned and operated by UVA Health. With this exciting change comes some technology updates to better align all UVA Health patients and facilities on the same information technology systems. As a part of this effort, patients will receive a new UVA Health MyChart account.

You will be able to access your new UVA Health MyChart account on November 2, 2022, when other updates to our information technology systems occur.

3. What does this new account mean for me?

As a patient of UVA Health Haymarket Medical Center, UVA Health Prince William Medical Center, or a UVA Health associated provider practice, you will now be able to view your UVA Health medical records and providers in one place through the UVA Health MyChart patient portal.

Your most recent historical patient medical information from your Novant Health MyChart will reflect in your new UVA Health MyChart on November 2, 2022. Please see Question 9 and Question 10 below to learn more about your prior medical records that will be available in your new UVA Health MyChart account and what you need to know about using your Novant Health MyChart in the future.

Additional prior records will be available in the future as we complete setting up UVA Health MyChart accounts for all of our patients. As of November 2, 2022, you may log in to your UVA Health MyChart account by visiting www.mychartuva.com to ensure that patient data in your new account is accurate.

4. Do I need to create a new MyChart account?

No, if you currently have a Novant Health MyChart account you do not need to create a UVA Health MyChart Account as a new account will be established for you.

5. How do I log into my UVA Health MyChart account?

On or after November 2, 2022, you can log in to your UVA Health MyChart by visiting www.mychartuva.com and using the same username and password that is currently associated with your Novant Health MyChart Account.

If you are a new user you will need to request an activation code from your provider or clinic that can be found on your enrollment letter or After Visit Summary®; follow the New User prompts on the link.

6. Will my MyChart username change?

No, if you do not have a UVA Health MyChart account, you will use the same username you currently use to log in to your Novant Health MyChart account.

Yes, if your Novant Health MyChart username is already in use for an existing UVA Health MyChart account. Your UVA Health MyChart account username will be your Novant Health MyChart username plus .uva.

For example:

  • Name: John Smith
  • Novant Health MyChart Username: Johnsmith2
  • New UVA Health MyChart Username: Johnsmith2.uva

Please note: If you already have an existing UVA Health MyChart account, your medical records from visits at UVA Health Haymarket Medical Center, UVA Health Prince William Medical Center, or associated medical clinics and outpatient facilities will be visible in your existing UVA Health MyChart. You will continue to use your existing UVA Health MyChart log in credentials.

7. Who can I contact if I need UVA Health MyChart support?

You may contact our UVA Health MyChart support deskat 434.243.2500 to assist with any MyChart inquiries.

8. What do I need to know about billing?

On November 1, 2022, UVA Health will be launching a new billing system for UVA Health Prince William Medical Center, UVA Health Haymarket Medical Center, and associated provider practices and there are some important details you will need to know:

  • Medical bills for care you received before November 1, 2022 cannot be paid via your UVA Health MyChart account. You should pay this bill in your Novant Health MyChart account.
  • Medical bills for care you received on or after November 1, 2022 can be paid from your UVA Health MyChart account.

During this transition, you may receive bills from both UVA Health and from Novant Health. Novant Health bills will be for services rendered before November 1, 2022. UVA Health bills will be for services rendered on or after November 1, 2022.

Please note: these bills are for distinct services and both must be paid. They are not duplicates. Please follow the instructions at the top of each statement for how to pay each bill to the address listed on each separate statement.

Billing questions:

For service dates on or after November 1, 2022:

For service dates prior to November 1, 2022:

  • Phone: 703.369.8300

Making a payment:

For Novant Health balances related to service dates before November 1, 2022:

  • Phone: 703.369.8300
  • Online: Through MyChart at www.mynovant.org
  • Mail: To the mailing address on your invoice from Novant Health

For UVA Health balances related to service dates on or after November 1, 2022:

  • Phone: 844.377.0846 or 434.297.5416
  • Mail: Send payment and coupon to:

University of Virginia Medical Center
P.O. Box 743977
Atlanta, GA 30374-3977

9. Which medical records will be copied to my new UVA Health MyChart account?

Medical records from care you received at one of the following UVA Health sites will reflect in your new UVA Health MyChart account:

  • UVA Health Haymarket Medical Center 
  • UVA Health Prince William Medical Center 
  • UVA Health associated medical clinics and outpatient facilities*

*See Question 12 for a listing of associated medical clinics and outpatient facilities

You will have access to the following medical records when you access your UVA Health MyChart:

Medical Record:

Years of Prior Records Available in Your New UVA Health MyChart Account:

Your Provider’s Notes

7 years

Your Health Vitals

3 years outpatient and inpatient newborns

Medical Encounters

10 years

Lab Test Results

General Blood Chemistry Tests – 5 years

Microbiology Test Results – 5 years

Blood Banking Test Results – 5 years

Pathology Results– 10 years

Point-of-Care Test Results – 3 years

Imaging Test Results

10 years

Cardiology Test Results

5 years


If you already have an existing UVA Health MyChart account, your medical records from visits at a facility listed above will be visible in your existing UVA Health MyChart.

10. Do I still need my Novant Health MyChart account?

You may still actively use and may need your Novant Health MyChart account in addition to your UVA Health MyChart account after November 2, 2022. Please keep both active for your use in the event you use a Novant Health service in the future. Historical medical records will remain in your Novant Health MyChart should you need to reference your records or use them.

Bills that exist with Novant Health will remain in your Novant Health MyChart. More information on billing can be found on Question 8. Should you have any balances for Novant Health you will need to pay them through your Novant Health MyChart. Your Novant Health bill will not copy over to the UVA Health MyChart. It is recommended that you maintain your Novant Health MyChart for any Novant Health bills you have or may incur in the future.

11. I have proxy access for my child(ren)’s MyChart, will I need to take any action?

Adolescent patients ages 13 to 17 with a Novant Health MyChart account will receive a new UVA Health MyChart account. Caregivers who have proxy access to an adolescent patient’s Novant Health MyChart account will be able to view only billing and messaging in their child's UVA Health MyChart account after November 2, 2022. 

After this change, you will also need to request Proxy access to the UVA Health MyChart account just as you did with your Novant Health MyChart account. After the form is received and the information has been verified, you will receive a time sensitive e-mail with access information.

  • To request proxy access, please complete this form and fax, mail, or email (either as a scanned attachment or a photo of the form) it to the UVA Contact Center.

UVA Contact Center

PO Box 800783
Charlottesville, Va. 22908-0793

  • For Additional Questions:

Phone: 434.243.2500

WebsiteMyChart Privacy for Teen Patients | UVA Health

Please note: Proxy accounts are not available for patients 12 and younger.

12. What if I am a patient of an associated UVA Health medical clinic?

If you are a patient of a UVA Health medical clinic listed below, you will be able to view your UVA Health medical records and providers in one place through the UVA Health MyChart patient portal on or after November 2, 2022.

UVA Health Breast Surgery Haymarket

UVA Health Behavioral Health Manassas

UVA Health Behavioral Health Prince William

UVA Health Breast Surgery Manassas

UVA Health Bull Run Family Medicine Haymarket

UVA Health Bull Run Family Medicine Manassas

UVA Health Cardiology Haymarket

UVA Health Cardiology Manassas

UVA Health Cardiology Warrenton

UVA Health Children's Pediatrics Manassas

UVA Health Diabetes and Nutrition Manassas

UVA Health Family and Sports Medicine Bristow

UVA Health Family Medicine Gainesville

UVA Health General Surgery Haymarket

UVA Health General Surgery Manassas

UVA Health General Surgery Woodbridge

UVA Health Internal Medicine Manassas

UVA Health Neurology Manassas

UVA Health Obstetrics and Gynecology Gainesville

UVA Health Obstetrics and Gynecology Haymarket

UVA Health Obstetrics and Gynecology Manassas

UVA Health Obstetrics and Gynecology Warrenton

UVA Health Pre-Surgical Care Prince William

UVA Health Spine Manassas

UVA Health Surgical Care Haymarket

UVA Health Surgical Care Warrenton

UVA Health Urgent Care Bristow